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Certificate in Soft Skills for Banking Professionals

APBFS - 
Advance Program In Banking & Financial Services.

Success in the banking sector isn’t just about technical knowledge—it’s about how well you present yourself, connect with clients, and manage workplace relationships. The Certificate in Soft Skills for Banking Professionals is designed to develop these crucial non-technical abilities that are often the deciding factor in hiring and promotions.

Whether you’re preparing for your first interview or already working and want to grow faster, this course helps you build a strong professional presence. You’ll gain confidence in English communication, improve your interpersonal skills, and learn how to manage workplace behavior effectively.

From greeting customers with the right tone to handling pressure, making presentations, or negotiating with a client—this program molds you into a well-rounded banking professional. It’s especially ideal for candidates preparing for roles in customer service, sales, branch operations, or even back-office support where clarity, etiquette, and confidence matter.

Comprehensive Curriculum
Industry-Relevant Skills
45 Days
Duration
₹10,000
 +GST
Training Fees
(Loan Facility Available)
Graduate
 18–28 Years
Eligibility
4000+
Students Placed
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This Course is Only for Graduates.
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This Course is Only for Graduates.
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A short Idea of Course from our Mentor

Course Details

This course has been specifically designed to equip students with the knowledge and skill required for the banking sector by industry experts. The course covers a range of modules that pertain to banking domain knowledge and specific soft skills like personal grooming, customer service, business development, and information technology. These modules are necessary for working in any Banking and Finance organization. Moreover, the program offers practical training sessions to improve soft skills.

To educate more about the course, below are mentioned all the main aspects this course will cover:

Banking Domain

Introduction to Banking
Retail Banking
Payment, Collection, and Remittances
Technology-based products
Ancillary Services
Banking Regulations
Basic Accounting

Financial Services

De-Mat account needed for holding and trading in Equity and Debt market securities.
Mutual Funds- help individuals to invest in Equity and Debt Market.
Insurance, both Life and General-Covers financial risk.

Soft Skills

Personal Grooming.
Customer Relationship skills.
Business Developments.
Business Communication.

IT Skills

Banking Softwares
MS Word
PowerPoint
Excel

Financial Services

Banks today don't just offer services for deposit and loan services, but they provide a wide range of financial services to help individuals meet all their financial needs. This allows people to grow their wealth and manage financial risks over time.

This program, therefore, also covers modules covering-
De-Mat account needed for holding and trading in Equity and Debt market securities
Mutual Funds- help individuals to invest in Equity and Debt Market
Insurance, both Life and General-Covers financial risk.

These products belong to institutes like Mutual Fund House, Depositories, Insurance companies, and banks since they provide them over the counter, known as Third Party Products.

Soft Skills

Due to the growing number of banks, competition among them is intensifying day by day. While most banks offer similar products, such as deposit and loan accounts, the only way to stand out is by enhancing the delivery of these services to customers. Consequently, banks must ensure that their employees possess not only banking knowledge but also the skills to provide exceptional customer service to achieve higher levels of customer satisfaction. To attain this objective, selecting candidates who exhibit personal effectiveness, effective communication, and a customer-centric mindset is essential.

In this program, we have laid down a greater emphasis on developing Soft Skills required in the students through the following modules:
Personal Grooming
Customer Relationship skills
Business Developments
Business Communication

IT Skills

Given the current trend toward complete digitalization in banking, familiarity with banking software has become a crucial aspect of this initiative. So we also provide practical training on commonly used software such as MS Word, PowerPoint, and Excel.

Unlock Your Banking Career Now

Start your journey towards a successful career in banking and finance by enrolling in our advanced courses today.

Course Modules:

Business Communication & Presentation Skills
Spoken English for Banking Situations
Body Language, Dressing, and Grooming
Customer Interaction Etiquette
Email Writing and Telephonic Communication
Conflict Resolution and Emotional Intelligence
Workplace Behavior and Team Collaboration
Personal Branding and Professional Ethics
Time Management & Stress Handling Techniques
Resume Writing & Interview Role Plays

Unlock Your Banking Career Now

Start your journey towards a successful career in banking and finance by enrolling in our advanced courses today.
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Eligibility Criteria

Age should be below 28 years at the time of admission to the course.
Candidates should be a graduate in any discipline with a minimum 50% aggregate in graduation.
10th and 12th should be in regular mode.
Maximum 2-year gap is allowed between 10th to Graduation.
Note: If any deviation is there in above eligibility management approval is required to make the candidate IN for the program.
  • 10th Percentage:- 50% (Minimum)
  • 12th Percentage:- 50% (Minimum)
  • Graduation Percentage:- 50% (Minimum) (Not more than 1 year gap allowed between 10th and Graduation)
  • Graduation Mode:- Full Time, Regular.

Key Recruiters

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FAQ'S

1. What is ABPFS?
ABPFS stands for Advance Program in Banking & Financial Services (APBFS). This course aims to develop those aspiring to start and build their career in Banking and Financial Service sector so that they can play an effective role in the growth of the bank/financial Institutions from day one.
2. How can I enroll in this course?
To enroll in this course, one needs to fulfill the eligibility criteria (mentioned above); once the person is eligible, they will proceed to the screening process followed by a written assessment test. Once a candidate has cleared all the rounds, they will be called for the final interview. After completing all the stages, candidates will have enrollment confirmation and a welcome letter.
3. What are the features of this course?
This course comprises both practical and theoretical education required to start a career in the banking and finance sector. The module extensively focuses on developing students' knowledge of financial and banking tools and theories. It includes banking fundamentals, regulatory environment, mandate-specific products, grooming & etiquette, etc.
4. What is the fee and time duration of this course?
Course Duration - 90 days
Course Fees - 42,000/- + GST

FAQ'S

I already have banking knowledge. Why should I take this course?
Technical knowledge is important, but soft skills determine how well you can present yourself, build trust, and communicate—skills that directly impact hiring, client handling, and career growth.
Is English fluency mandatory to join this course?
No. You only need basic English understanding. This course will help you improve fluency, vocabulary, and confidence over time.
Will this course help me in interviews?
Absolutely! Resume building, mock interviews, body language, and confidence-building sessions are a key part of the course.
Will I get a certificate?
Yes, upon successful completion of the course, you'll receive a certificate from Duromind that adds credibility to your profile.
What kind of job roles does this course support?
Roles in customer service, relationship management, sales, front office, and support teams across banks, NBFCs, and insurance companies.

Students Testimonials

  • Degrees are not enough to get a chance. We should have skills sets as per the current industry requirement. For that a good mentor is required which I got in the form of The Duromind team.

    Abhishek Soni

    Sr. Officer, ICICI Bank

    Joined The Duromind for English Communication and got my destination in just 80 days. Indeed, a place I recommend to everyone. Very supportive tutors and friendly environment.

    Sunita Shekhwat

    Sr. Officer, ICICI Bank

    a man taking a selfie
    Thought process plays a great role in our life. We may have enough knowledge in multiple areas but without thought process we cannot describe our self that who we are actually. Duromind Help me in this.

    Tahir Khan

    Sr. Officer, ICICI Bank

  • Pankaj Sharma

    Relationship Officer, SBI Capital

    Anshu Gupta

    SBI Capital

    Joined The Duromind for English Communication and got my destination in just 80 days. Indeed, a place I recommend to 
    everyone. 

    Mahendra Shakya

    SBI Capital

Students Testimonials

  • Degrees are not enough to get a chance. We should have skills sets as per the current industry requirement. For that a good mentor is required which I got in the form of The Beginners team.

    Abhishek Soni

    Sr. Officer, ICICI Bank

  • Joined The Duromind for English Communication and got my destination in just 80 days. Indeed, a place I recommend to 
    everyone. 

    Manjeet Kaur

    Business Development Executive, Bandhan Bank

  • Pankaj Sharma

    Relationship Officer, SBI Capital

  • Anshu Gupta

    SBI Capital

  • Mahendra Shakya

    SBI Capital

Duromind- Shape Your Skills

Our goal is to create a holistic environment for our students where they can develop their skills and achieve their true potential.

Admission is Open Now. Apply As Soon As Possible!

APPLY NOW
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